Find quick answers to common questions about ordering, delivery times, payment methods, and returns at KitchenGrip.
How long does UK delivery take?
Orders placed before 2:00 PM GMT (Monday to Friday) are dispatched on the same day. Standard UK delivery takes 2–4 business days, and Express UK delivery takes 1–2 business days.
How do I qualify for Free UK Delivery?
All orders with a subtotal of £25 or more qualify for FREE UK Standard Delivery. For orders under £25, standard delivery is just £2.99.
What is your returns policy?
We offer a 30-day hassle-free return guarantee on all unused products in original packaging. Contact us at sales@kitchengrip.co.uk to begin a return.
Which payment methods are accepted?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayPal. All checkouts are processed securely using 256-bit SSL encryption via Stripe and PayPal.
Where are your products dispatched from?
All our products are stored in and dispatched directly from our UK-based warehouse facilities. There are never any customs fees or international shipping delays.