We want you to be 100% satisfied with your kitchen essentials from KitchenGrip. If an item is not right for you, we provide a simple, stress-free 30-day money-back guarantee.
30-Day Window
You have a full 30 days from the delivery date to return any unused product in its original packaging.
Fast UK Refunds
Refunds are processed back to your original payment method within 3–5 working days of inspection.
How to Return an Item:
- Email our UK customer support team at sales@kitchengrip.co.uk with your order number.
- We will provide you with our UK returns depot address and return authorization code within 24 hours.
- Carefully pack the item in its original box and ship it back to us using any tracked courier service.
- Once received at our UK facility, we will inspect the item and issue your refund immediately.
Damaged or Faulty on Arrival? If any item arrives damaged during transit, notify us within 48 hours with a photo and we will send a free replacement right away.